MOONCOOL Folding Adult Electric Trike w/ Rear Pet Bag , 48V 500W(Peak 1092 W) Rear Motor w/ Differential , 20x4.0" Fat Tire 7 Speed ,14.5Ah UL2849 (By SGS) Battery,60 Miles, 15.5 MPH,Class 2

I just love this trike. It helps me get outside and take little drives. When it arrived, I Had a mechanic and electrician put the 5% together. No problems. Then, we discovered the left rear light would not work. I contacted the company while the little the assemblying was happening. They told me they would e mail me instructions on how to handle the claim. It never happened. I contacted the company again about the issue and was told the same thing. It never happened. I called again, they told me the same thing. I was very firm this time but got no help. One day my phone rang and it was the company. They told me to take a photo of the light and a video of the wiring which I did and texted it to the company. A day or so later, the light started working. I contacted the company and told them is was working and I didn't need help. a couple of days later it would not work again. Of couse I contacted the company again with this issue. No action yet. I will contacting them again. I may have to get ugly to get someone over there to do something done. I love the power, the ride, being outdoors on my own and even the battery life is wonderful so far. I would not have choosen a different E Trike. I WILL GET THIS LITTLE ISSUE RESOLVED TO MY SATISFACTION.