This was my first time shopping with Gritr. To be honest I did not pay attention and realize that this was an external vendor selling through Walmart. So, when I made the purchase, I thought it was coming from Walmart directly. The product that I purchased was not the product I received. I contacted Walmart support and that is when I learned that this was an outside vendor. The Walmart rep was very helpful and explained that the return process was to continue thru Gritr and connected me with them. If I was not satisfied with the return process with Gritr Walmart would step in and refund the purchase. I agreed to move forward and I received an e-mail from Gritr customer service...but...6 e-mails later, I was not 100% comfortable with the communications and I was not confident I was going to receive a refund. I felt that the initial e-mails from Gritr were either AI generated or there was a translation error. I was not looking for a refund, I was simply asking to return the wrong product and have the correct shipped back in return. In teh end, I did receive and e-mail from Gritr customer service that made sense and cleared up the problem. Basically, the item Gritr was advertising/selling on the Walmart site was not available and could not be sent. The item that was initially shipped to me was sent as a mistake. So, long story short, I had a great customer service exchange, understood the mix up, the company took responsibility, and I received a full refund. I am thankful that it all worked out.