Bison Commerce

The table came with a broken leaf and a crack in one of the legs of a chair straight out of the package . I contacted them to have a replacement leaf, they asked for photos I provided them and still wouldn’t repalace it. I tried to give Walmart ont last chance getting their furniture but this is it .

When I needed to make a return, the customer service representative, Ava, was professional, courteous and provided outstanding customer service throughout the process.

Great chairs, good delivery time, and very well packed!

Perfect outdoor rug. Matches my cushions on the front porch. Arrived on time and in great condition. Would definitely buy other rugs from this company.

responsive/polite but unhelpful customer service. The agents asks for lots of photos for the damage claim and photos of inside/outside a package is not something people would normally take as they’re removing a chest from its boxing. Then the push me off to Walmart to get my refund when the third party instructions on Walmart’s site say clearly to go to the seller is just unprofessional. The wording that it’s my responsibility to reconcile with Walmart vs Bison Commerce doing the “leg-work” is terrible customer service. NEVER AGAIN!

So far, so good. I would buy it again and recommend it to others. The price matches its quality.

Bison sent the bookcases to the wrong address in another state. They said it was because Walmart gave them the incorrect address after I wrote very specific instructions that the items should be delivered during business hours since it was a business. They claimed there is a glitch in the system and the address reverted to an address I shipped to previously. This was very very inconvenient since it was a whole different state and I had to ask my son in law to move the heavy large boxes into the house and then prepare them to ship back and put them outside the date of pick up. Very inconvenient and no credit given.

I received the wrong item but didn’t notice it until after the Angi’s contractor assembled it. I received the three door instead of the two door. I read another review that explained the same thing happened to them. For this reason, double check the item when you receive it.

Sends damaged items, not upfront about shipping costs and inflexibility with returns. Waste of money.