Bonzy Home 36'' Massage Recliner Chair with Heat and Vibration – Soft Fabric Manual Reclining Chair for Living Room and Bedroom – Dark Gray

After a week, the massage quit working, yet the heat function still worked. I contacted the Seller, who had me send them a video of what the remote was doing and they promptly sent me a replacement remote. However, that remote did the same thing, so there is an internal electrical problem. The seller responded to me on Monday, 1/12/26, stating they would replace the recliner, but did not have my original color. I replied that I would be OK with the other color, however, my preference would be to receive a credit for the chair and let me order another of their chairs. I have been waiting now since Monday, and I have not heard anything back. I am very annoyed that this seller has not responded as quickly as they had before. Responses are "guaranteed" within 48 hours. I am about ready to send it back and order from another vendor. It is just a hassle to send back a chair as I am disabled and moving it is hard. We do not have the original packaging anymore. I have now sent 4 messages!

Stiff. Arrived with outer package damaged and not the one I wanted. I had the one I wanted, and when choosing color, describes changed without my knowledge so I received the wrong chair. Highly disappointed. No one has bothered to follow up with this or even suggested a replacement of the one I chose