RIDGID 18V OCTANE Brushless Cordless 3-1/4 in. Hand Planer (Tool Only) with Dust Bag

This planer runs nicely but we found it was digging into the wood even when front shoe depth set to ‘0'. Using a small straightedge on the front and rear shoes to check their height compared to cutter blade tips, both were not level with the cutter tips. Had to move front depth dial to a position on the ‘-ve' side to make it level with blade ( should be at ‘0'). No provision for resetting/adjusting the dial to 0. The rear shoe appears fixed by 4 screws, and was approx. 1/32” recessed above blade tips, meaning the blade would dig deeper after the rear shoe passed onto the planed surface. We had to remove the rear shoe and shim it lower with some cardboard to bring it level with the cutter tips. Finally the planer cuts more as expected (although front dial depth indicator still not correctly positioned). The planer should have a provision for adjusting the shoes, and/or should be setup properly right from the box. Hoping to get feedback from Ridgid about this issue/shortcoming. I liked the dual sided exhaust ports, that made it convenient to connect a vac hose to either side according to the position of planer.