RealTruck

Hello william! We’re very sorry to hear that your item arrived damaged and understand how frustrating that experience can be. We would like to clarify that we responded to your message on June 11th (the same day we received your claim) requesting photos of the damage so we could immediately file a claim with FedEx and process your refund or replacement. Since then, we’ve sent multiple follow-ups (June 14th, 17th, 18th, 21st, and 24th), but it appears our messages may not have been received or seen. Unfortunately, for damage claims, we do require photos in order to proceed and ensure a quick resolution for you. We are still fully ready to assist and make this right. Please check your Walmart messages (including spam/junk folders) or contact us directly through Walmart’s messaging system with photos of the damaged item and packaging, and we will prioritize resolving this immediately. Your satisfaction is very important to us, and we appreciate the opportunity to help. Thank you!

Hello Chase! We’re sorry for any frustration. We asked for a few details to see if we could assist with fitment or installation, but the return was still approved and a full refund was issued without requiring the item back. If you have any questions in the future, we’re always happy to help.