Customer service is quite terrible, almost impossible to get a hold of someone. Then when you do, the techs were very rude and condescending instead of helpful and understanding. They boasted about how wonderful their product was and how there was no way it could be broken. Finally got a scheduled call from a supervisor who proceeded to treat me the same way that the techs did, with arrogance, skepticism, and condescension. I will never purchase from this company again. I will steer anyone who asks FAR away from these people.