Hello Jada! Thank you for sharing such a fun and detailed experience with us. It’s wonderful to hear that your first attempt at waxing your eyebrows at home went well and that the kit removed the hair effectively — even if it took a little more than planned this time. Your honesty and humor are truly appreciated, and we’re glad the results showed you how well the wax works. We’re especially happy to know you’d recommend this kit to beginners and that you’re excited to try shaping your brows again once they grow back. It’s great to hear that the kit gives you the confidence to skip the studio visit and take care of your brows at home. Thank you again for choosing Lifestance and for sharing your photos and experience. We wish you the best on your next brow-shaping round — you’ve got this!

Hello Kimberly! Thank you for taking the time to share such a detailed experience with our Lifestance Hair Removal Waxing Kit. We’re delighted to hear that, even as a first-time at-home user, you found the setup straightforward and the instructions easy to follow. It’s great to know the kit performed well on your upper lip area and helped make the learning process a positive one. We also appreciate your helpful observations about temperature adjustment and testing the wax before application. Everyone’s comfort level is different, and finding the setting that works best for your skin can make a big difference in the overall experience. We’re glad the adjustable warmer gave you that flexibility. It’s wonderful to hear that the included accessories, removable insert, and protective collars added convenience and helped create a more complete waxing experience. We also appreciate your honest feedback about the scent preference — customer insights like yours help guide our ongoing product development and future fragrance options. Thank you again for choosing Lifestance and for sharing such thoughtful feedback. We’re especially pleased to hear that you feel the kit is worth the investment and provides great value over time.

Hello Kristina! Thank you for sharing such thoughtful feedback. We’re really glad to hear you’re enjoying the silicone insert — it’s designed to make cleanup easier and help extend the usability of the warmer, so it’s great to know that feature stood out to you. We’re also happy that the included oils and extras added value to your experience. Every detail in the kit is selected to make at-home waxing more convenient and complete. We truly appreciate you choosing Lifestance and taking the time to share your thoughts.

Hello kim! Thank you for sharing your experience and helpful tip. We’re glad to hear the kit worked perfectly for you, and we appreciate you pointing out the method that worked best with the warmer. Letting the wax melt fully and then allowing it to cool slightly before use can definitely help with consistency and comfort. We truly appreciate you choosing Lifestance and taking the time to share your feedback.

Hello Brandon! Thank you for sharing your experience with our Lifestance Waxing Starter Kit. We’re so glad to hear that you found it complete, easy to use, and quick to heat up. Creating an all-in-one kit that makes at-home waxing simple and convenient is exactly what we aim for. We truly appreciate your feedback and are grateful you chose Lifestance for your waxing routine.

Hello James! Thank you for sharing your experience with our waxing kit. We’re glad to hear that it performed well and provided a complete, satisfying experience at an affordable price. We truly appreciate you choosing Lifestance and taking the time to share your feedback.

Hello Ariyah! Thank you for taking the time to share your experience. We’re very sorry to hear that the wax warmer didn’t perform as expected and that the fluctuating temperature and wax quantity left you disappointed. This is certainly not the experience we want our customers to have, and we appreciate you bringing these concerns to our attention. We’d like the opportunity to assist you further. Lifestance has a dedicated customer support team and after-sales service, and we’re here to help troubleshoot the warmer issue or arrange a replacement if needed. Please reach out to us through your order details so we can look into this for you and work toward a solution. Your feedback is important to us as we continue improving both our equipment and our wax kit contents. Thank you again for letting us know.

Hello Reneasha! Thank you for taking the time to share what happened. We’re truly sorry to hear about the delivery issue and the frustration you’ve experienced—receiving an order at the wrong address and not getting the support you expected is understandably upsetting, especially after reaching out multiple times. Although shipping and refunds are handled directly by Walmart, we absolutely understand how disappointing this situation has been for you. If you’re willing, you can contact us through your order details and we’ll gladly provide any information from our side that may help Walmart locate or verify the order more easily. We appreciate you bringing this to our attention and hope your experience with Walmart’s customer service is resolved soon. Thank you for considering Lifestance despite the difficulties you encountered with the delivery process.

Hello big! Thank you for letting us know about your experience. We’re truly sorry to hear that the wax warmer didn’t function properly — this is not the level of quality we aim to provide. Your feedback is important to us, and we’d like the opportunity to make things right. Lifestance offers a dedicated customer service team and a complete after-sales support system, so please feel free to reach out through your order support page. We’ll be happy to help troubleshoot the issue or arrange a replacement if needed. Thank you for giving our product a try, and we hope we can resolve this for you as quickly as possible.