Hello JC! Thank you for sharing your experience. Please accept our apologies for any inconvenience. We understand that assembling the product can sometimes be challenging. We want to assure you that our trampolines undergo rigorous testing before leaving the factory. Each trampoline is subjected to 5,000 tests, the maximum loading capacity is 1200LBS to ensure safety and durability. Additionally, the overall frame is made from galvanized steel with a thickness of 1.5mm, providing enhanced strength and stability. At the same time, our trampolines come with an 18 - month after - sales period. During this period, no matter what trampoline-related problems you encounter, we can provide you with the best after-sales service. Our customer service staff has sent you an email to help solve the problem. You can pay attention to your email. Best regards, Sylvia ThinkFish Team

Hello Joisse! Thank you for sharing your experience. We fully understand your high degree of concern for the safety of your child when using the trampoline. Regarding the situation where the spring cover pad and safety net do not fit properly as you mentioned, it may be caused by incorrect assembly methods. Our after-sales customer service team has contacted you via email regarding the problem you are facing. We will provide you with extremely detailed assembly step instructions. If you still cannot achieve a proper fit after following the assembly steps we provided, we are willing to send you new accessories. Let your child fully enjoy the joy brought by the trampoline in a safe environment. Thank you for giving us the opportunity to rectify this situation. Best regards, Sylvia ThinkFish Team

Hello melissa! Thank you for sharing your experience. We are very sorry to hear that you mentioned that the instruction manual did not meet your expectations. To better solve this problem, our after-sales customer service team has contacted you via email. They have provided you with our latest version of the instruction manual and detailed operation videos. In order to show you the usage methods and precautions of our trampoline more intuitively and comprehensively, so that you can be more handy in the subsequent use process. ThinkFish has always been committed to providing customers with high-quality product and service experiences. Wishing you a happy and joyful life! Cathy

Hello Bobbi! We are truly sorry to hear about your experience with our trampoline. This is definitely not what we strive for, and we sincerely apologize for any inconvenience this has caused you. Customer satisfaction is our top priority, and such an issue is extremely rare for us. Each of our trampolines undergoes strict quality control before leaving the factory. We would like to look into this matter further to understand what might have happened. Our customer service team has contacted you. Please don't worry, we will definitely solve your problem. Thank you for bringing this to our attention, and we hope to have the opportunity to make this right for you. Regards, Linna