Hello jeanette! Thank you so much for sharing your wonderful experience! We are delighted to hear that you love the soft texture, vibrant colors, and durable quality of this rug. We are especially pleased to know that your grandson also enjoys it. We sincerely appreciate your sharing and recognition, and we're happy that this rug adds warmth and style to your living room. If given the opportunity, we will continue to provide you with high-quality carpets and excellent customer service. Best regards, NewBuros Team

Hello Kelly! Thank you for taking the time to share your thoughts. We are truly sorry to hear that this 5x7 rug did not meet your expectations. Regarding the size: Since the rug is measured by hand, there may be slight variations in dimensions, but please don’t worry. Regarding color, we would like to note that black may appear with slightly different undertones under varying lighting conditions (for example, warm indoor lighting may cast a subtle reddish hue, causing certain areas of the rug to appear maroon). We have calibrated our product photos across multiple devices and lighting conditions to ensure the greatest possible accuracy, but the natural color variations inherent in textiles can sometimes result in unexpected differences in a home setting. All our carpets undergo rigorous pre-shipment inspections to ensure they meet our standards. If you need any help with follow-up arrangements, our customer service team is always here and ready to assist you promptly. Again, thanks for your sharing. We will continue to enhance our service quality and value every customer's thoughts, striving to ensure everyone's satisfaction. Best regards, LuvaRug Team

Hello Heidi! Thank you very much for sharing your experience. We're truly sorry to hear that the rug didn't meet your expectations. Our rugs are designed with a 0.22-inch low-pile surface, which makes them machine washable and easy to maintain. Please rest assured that the rug has a TPR non-slip backing, so it will not show the floor through the rug. The color may appear different under various lighting or floor colors, but the actual product matches the listed specifications and photos. If you received an item that appears defective or has visible spots, we're always happy to help resolve the issue promptly. Your satisfaction is very important to us, and we're continuously improving our products. Our customer service team has already helped you resolve this issue, and we hope you can regain your confidence in us. If you have any questions, we will do our best to assist you. Warm regards, NewBuros Team

Hello Tay! Thank you for choosing our rug and for taking the time to share your experience. We're sorry to hear that the product did not meet your expectations. We understand that everyone may have different preferences and expectations regarding the material, pattern, and overall look of a rug. We strive to provide accurate product descriptions and images to help customers make informed purchasing decisions, and we appreciate you sharing your perspective. We're sorry that the rug did not provide the experience you were hoping for. Customers' ideas are of utmost importance to us and helps us continue improving our products and product information. If there are any specific concerns or questions about the rug, we're always happy to help and will do our best to provide a suitable solution. Thank you again for giving our product a try and for sharing your experience. Best regards, NewBuros