Warranty information
Return Policy ⚠️Note: We charge 15% Handling fee for non-quality issue return. ⚠️Note: We DO NOT accept the return of the bike without emailing us first. If you have any problems with the product, please contact us at Walmart-Sports email: aliexpress@bodywel.com. Our dedicated customer support will be more than happy to assist you. ⚠️Warm tips: If you need to return your item for any reason, please make sure to keep the original packaging. It’s important for a smooth return process and helps us make sure you get your refund or exchange without delay. ✔️Return of Unused Items Within 14 Days of Receipt. All buyers must return our original items within 14 Calendar Days of Receipt in order to get the full refund with no restocking fee; for a full refund on merchandise (not used, not damaged, or not missed parts) accompanied by the original receipt within 14 Calendar Days of purchase. The refund will be issued within 2 Business Days to the original payment method after our Quality Inspection department inspects the bike. Please note that all buyers will be responsible for the costs of returning the items unless we delivered the items to you in error. ✔️Return Unused Items After 14 Days: If the buyer changes his/her mind about a purchase and returns an item in the original condition without the return window, it may incur up to 20% stocking fee /handle fee. The refund will be issued within 2 Business Days to the original payment method after our quality inspection department inspects the bike. ✔️Return used item after 30 days: We will not accept any returns after 30 days from the delivery date. All used items must return within 30 days free from any damage. Under no circumstances shall Bodywel's liability exceed the amount you actually paid for the e-bike, and under no circumstances shall Bodywel be liable for any consequential, incidental, special, or punitive damages or losses (whether direct or indirect). Some states do not allow the exclusion or limitation of incidental or indirect damages, so the above limitations or exclusions may not apply to you. This Limited Warranty grants you certain legal rights, and you may also have other rights, which vary by state. To the extent permitted by applicable law, Bodywel disclaims all implied warranties during the term of this express Limited Warranty, including, but not limited to, warranties of merchantability and fitness for a particular purpose. Some states do not allow the limitation of the duration of implied warranties, so the above limitations may not apply to you. Warranty Policy ✔️Bodywel e bike, we provide up to 180 days warranty for our bikes. In general, we will cover most problems of the system and defects from the factory. ⚠️The warranty will NOT cover the problems caused by any of the following causes: 1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions. 2. Any unauthorized modification to the product, such as disassemble the bike without direction by Bodywel, faulty installation, repair, or maintenance. 3. The e bike has been in any accidents, such as traffic accidents. 4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. 5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts). 6. Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes). 7. Damage to Covered Components resulting from failure to follow instructions in the ebike owner's manual, acts of God, accident, misuse, negligence, abuse, commercial use, alterations, modifications, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. ✔️Determining whether damage or defect to an ebike or covered component is protected by this limited warranty shall be in the sole discretion of Bodywel. Warranty Services ⚠️If you notice any problems under the warranty with your bike, please contact us at email: aliexpress@bodywel.com with the following information: 1.Order number ID：（200XXXXXXXXXXXX) ; 2.Pictures/Short videos of the problems and a brief description of the problems. In most cases, we do not require you to send the defective parts back to us. ✔️Do-It-Yourself (DIY) Parts Service: If Bodywel determines that DIY Parts Service is available to you, Bodywel will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation. Bodywel reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not. ✔️Shipping Damage Warranty Service: Shipping is not covered by this Limited Warranty, but Bodywel will replace such damaged covered components if you: 1. Notify Bodywel of covered components damaged in the shipping process within 15 days of your receipt of the ebike; Provide Bodywel with a picture of the damaged covered components. ✔️For any repair outside the Warranty: Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at walmart support-us email: aliexpress@bodywel.com for further information. ✔️Warranty Tips: Bodywel will not replace covered components under this limited warranty without first receiving the required documentation and photos as stated above.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
