IRONMAN 10 LAP MID SIZE WATCH - ORANGE

Hello, Hannah. Thank you for your review. We're sorry to hear about your experience, especially after giving the watch a second try. The TW5M10200 is designed with 100m water resistance, which is suitable for surface swimming and everyday water exposure. However, it’s important that the buttons are not pressed while the watch is underwater or wet, as this can allow water to enter the case. Additionally, exposure to hot water, such as in a shower, can sometimes affect the seals due to temperature changes, which may compromise water resistance. While situations like this are uncommon, they can occur if the seals are affected or if the watch experiences conditions outside typical use guidelines. We truly appreciate you bringing this to our attention, and we’ll be sure to share your feedback with our team as we continue to improve our products. We encourage you to reach out to the original point of purchase regarding a return or possible replacement within 30 days of purchase or contact us at timexcustomercare@timex.com for further assistance. Thank you again for your feedback and for giving our product another try.