(Open Box) Sony WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones with Auto Noise Canceling Optimizer, Crystal Clear Hands-Free Calling, and Alexa Voice Control, Black

Thank you for the fantastic feedback! We are so glad to hear the comfort, battery life, and crystal-clear microphone are hitting the mark for you during your long work calls. It is awesome to know that the multi-device switching is making your workflow that much smoother. We also really appreciate you calling out the ear cushion material. We want these to stay looking as great as they feel, so we are passing your note along to our engineering team to keep in mind for future designs. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team

Hello there, Thank you for considering Sony products. We are sorry to hear about the issue you experienced with your WH-1000XM5 headphones, especially the faint background audio bleeding through despite your efforts with troubleshooting and the firmware update. We understand how frustrating the replacement process must have been, including the need to purchase and print a shipping label and arrange the drop-off yourself. We recognize that being without your headphones for an extended period adds to the inconvenience. This situation does not reflect the high standards we aim to uphold, and we truly appreciate you sharing these concerns. We will pass your feedback on to the appropriate Sony team as we continue to work on improving both our products and service experience. Best regards, -Fred