Boys Flat Front Twill Chino Shorts (Little Boys)

Despite taking his measurements - never a pleasant task with my 13 year old grandson - these shorts were a full size too small.

Continuously sent the wrong shorts. Took back to store 5x and now got 6 pairs or size 8 which is no where near my order. Which is size 20 4x. False advertising because the sale you one brand online and send you a different brand and size. This will be my 6x taking these shorts back. I'm not understanding what's hard about the order and why it can't be fulfilled after 5 attempts to reorder and returning back to the store. Crazy because I have never had a problem the last 4 years I've order the same order of uniform pants and shorts. For 2 kids. Why this year there's such a issue idk. Seems the customer service needs some adjustments. Be careful ordering from these guys. They false advertise and send you the wrong brand names and sizes. Still haven't even got a refund. They like to steal your money as well.