Badger Basket Modern Baby Changing Table with Six Baskets - Gray

Thank you for taking the time to share your review and we apologize for the problem you experienced. It can be easily remedied! All Badger Basket products have a 30 day limited warranty. Badger Basket is happy to remedy any parts/item issue promptly under warranty.<p><p>You should have received a yellow paper with the product that tells you how to contact Badger for warranty claims. If not, simply refer to our contact information on the product or packaging and contact Badger Basket. We have a parts request system available at our web site 24x7x365 to make things even less hassle and allow you to do things on your schedule.<p><p>We ship out parts generally the same or our next business day. We use only first class mail/delivery services (no bulk mail), and we ship from central Wisconsin. So arrival time is based on your distance from central WI. The average is 3-5 days. We always email tracking numbers upon shipment (when available). <p><p>Please don't hesitate to reach out to Badger Basket. We have U.S.-based customer service and product specialists and are happy to help by email or phone!