Frigidaire Gallery 33 lbs. Nugget Ice Maker with Touchscreen Controls, Premium Self-Cleaning Countertop Ice Machine for Home Kitchens, Entertaining, Grey

I bought one of these last year as a Christmas gift for my parents on 12/24/24. It started off great-we really enjoyed the nugget ice. However, starting in August, the machine started making a grinding/screeching noise that progressively got worse, so I bought a second one on October 10th for my parents to use while I worked through troubleshooting the issue. I went through the cleaning process from the instructions, but it did not fix the issue, so I started the warranty process. They emailed me a case number where I had to attach pictures, the invoice, and a video of the issue. Their response was that I needed to pay to ship the actual ice machine to a warehouse in CA. In the meantime, the new machine I just bought in October has started making the same grinding/screeching noise (it is now the end of November). Based on this experience, I would NOT recommend purchasing this machine. It does not appear to be durable, and the warranty process is not customer-friendly. (I wish Walmart would allow video clips in their reviews. This thing sounds awful!)

It's made really cheap. I was so disappointed with how long it actually took to make ice. The ice was super watery. It couldn't even be put in the freezer after being made to save for later because it was so watery it just froze into one big block. There is definitely not the option to make the ice and consume within the same half hour or really even hour. It took 1 hr to make. I'm not sure why Frigidaire would even think this is good enough to sell honestly. I will be returning unfortunately.