ESKUTE T300 Pro Adult Electric Tricycle with Reverse, E Trike, 998.4Wh Battery, 20" x 4.0" Fat Tires, Foldable 3 Wheel Electric Bike, Orange with Phonebag & Mirror & Lock, UL2849

Hello Cynthia! Thank you very much for your valuable feedback and for recognizing the quality of our bike. We are glad to hear that you are enjoying your riding experience. We sincerely apologize for the inconvenience caused by the lack of detailed instructions on how to operate the bike’s features and devices. Your feedback is very important to us, and we will forward your suggestions to our relevant departments for further improvement of our user manuals and product support materials. To ensure that any issues can be resolved as quickly and efficiently as possible, we kindly ask that you contact our customer service team immediately if you experience any problems with your bike. Providing photos or videos of the issue will help us assess the situation more accurately. In most cases, we will respond and provide a solution within 24 hours of receiving your information. Thank you again for your understanding and support. We truly appreciate your feedback and will continue working to provide a better experience for our customers.