OSCAL PILOT 5 5G Rugged Phone,Android 16,15000mAh(33W) Unlocked Phone,6.67" 32GB+256GB/2TB,140dB Loud Volume Phone,IP68 Waterproof,NFC,Yellow

Put sim card in, phone was active right away. However, The day after I activated the device the phone screen went black without warning or reason. Someone else was able to get it to turn back on after some time but then immediately after that screen was functioning again but one of the side buttons stopped working without reason. The next week the speaker cover fell off. At this point I reached out to Blackview directly to inquire about the warranty and exchanging the device to prevent data loss in case screen glitch occurred again more permanently and incase the speaker cover might effect the phone after being underwater, etc. I was told that since I purchased through Walmart I would need to reach out to them, request a refund, and than repurchase the device. I contacted Walmart support within the first thirty days of owning the device. I was told by first representative that they apologize for the inconvenience and I would receive a refund within 5-14 business days. Never received. I called again and was reassured that the representative confirmed with their manager that I was approved for a no return refund which would be credited back to my original purchase method and I would receive an email with details of the support call. I have received no email documenting our conversation, and absolutely no refund. Really need to get this resolved. Have had this device for two months as of tomorrow. There is no reason what could have been a simple exchange should take three weeks ..