Sony True Wireless Earbuds with Charging Case, Silver, WF1000XM4/S

Hi dorobot, we're glad you like the design and sound quality of our product. We're' sorry to hear that you have issues with your SONY unit. Please follow these links to isolate the issue: For sound skipping: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html?search=skips For low volume: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html?search=low%20volume You can initialize the unit by following this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, ~Earl

Thank you for sharing your honest and detailed feedback. We are very sorry to hear that you are experiencing this severe battery drain issue with your WF-1000XM4 earbuds, especially since you are otherwise pleased with the sound quality and fit. It is deeply concerning to hear that your right earbud is now essentially unusable, and we apologize for the frustration this has caused, particularly with the trouble you had finding a direct way to contact us. We understand that a significant battery difference or sudden failure like the 35% to 0% drop is a major concern. We want to make this right and ensure you get the reliable performance you expect from Sony. For this specific issue, we have support options beyond just phone, including online Chat support, which will be better equipped to handle a service or replacement inquiry. Since you've taken the time to leave this review, we recommend you reach out directly using the link below. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you again for bringing this to our attention. Your feedback is valuable, and we hope to have the opportunity to resolve this for you quickly. Best regards, Gus, Sony North America Customer Support