VEVOR Commercial Coffee Urn, 50 Cups Stainless Steel Large Coffee Dispenser, 1000W 110V Electric Coffee Maker Urn For Quick Brewing, Hot Water Urn with Detachable Power Cord

Dear Customer,This is Vevor Customer Support! We're sorry for all inconvenience caused to you.We would like to confirm with you whether the package is damaged. Could you please take pictures of broken packages and machines and contact our customer service staff?After confirming the problem,we will provide you with a full refund. Makes 50 cups of 150ml coffee, ideal for large groups and gatherings.Please don't worry, our products have a one-year warranty. For any other after-sale problems, please do feel free to contact us via our store email. We'll try our best to solve your problems.Best wishes,Sonia

Dear Customer,This is Vevor Customer Support! We sincerely apologize for any inconvenience caused. If you encounter any problems while using the product and still require our further assistance, could you please take photos/videos of the product to show the quality issue you mentioned and contact our customer service staff?Then, we can contact the manufacturer to inspect and help resolve the problem. Please understand that we need the manufacturer's inspection results to provide you with further advice or solutions. If it is confirmed that the problem is caused by a quality issue, we can apply for a replacement part or product for you, or apply for other available solutions.Makes 50 cups of 150ml coffee, ideal for large groups and gatherings.Rest assured, our products have a one-year warranty. For any other after-sales issues, please contact us anytime via our store email. We will do our best to resolve your problem.Best regards,Sia