Greenworks 60V 21" Push Lawn Mower + (1) 5.0 Ah Battery & Charger 2546502

Hello Susan. Thank you for sharing your feedback, we are glad to hear you were able to get the mower up and running, even though the initial setup was not as clear as it could have been. For starting the Greenworks 60V 21" mower, the key steps are to ensure the battery is fully inserted, then press and hold the safety/start button while pulling the bail handle up to engage the motor; once the handle is held in place, the mower will continue running. If it does not start, it is worth confirming the battery is fully charged, properly seated, and that the handle is fully extended and locked into position, as some models have safety interlocks tied to handle alignment. For visibility, some users also find it helpful to reference digital manuals online where you can zoom in more easily compared to the printed version. For additional guidance, here’s a Greenworks instructional video that walks through battery care, mower setup and operation, which may be helpful for future use: Quick start guide (https://youtu.be/8EuAuzYB3zg). Battery maintenance (https://youtu.be/g8Xz43deavo?t=434). Should you have any further questions or warranty needs, contact us through Live Chat on Greenworks Tools page or call Greenworks Pro toll-free helpline 1-855-345-3934.