RTIC 40-Can, 21 Qt, Collapsible Wheeled Cooler with Bottle Opener, Dusty Rose

So, this company wins me over on customer service. We got a trolley with a nonfunctional base extension. My wife did not know as it simply did not move, and she used it per regular. The weight caused the front plate to snap. Overall it was sad to see as the cooler itself (separable) was still fine. I contacted the agency and they said they'd send another one. They sent a whole package, cooler included, not just the trolley! It works like a dream. Just remember folks to extend that base if you put a lot of heavy stuff in it.