Men's Ironman Endure 30 Shock Full-Size Watch, Black Resin Strap

Hi, chuck. Thank you for your feedback and for being a longtime Timex Ironman wearer. We're sorry to hear about your experience and understand how disappointing it must be to have a watch stop working after years of reliable service from previous Ironman models. Based on your description, this is not the level of performance we expect from our watches. We appreciate you sharing your concerns regarding the watch's lifespan, the service process, and the difficulties you encountered when seeking a resolution. We also recognize your positive comments about the Velcro® strap and understand your frustration that the watch stopped functioning while the strap remained in good condition. For watches that are outside the retailer's return or exchange period, service is handled through our authorized repair program. If you would like to have the watch evaluated, official instructions for submitting a watch for inspection and service can be found through the Watch Repair section of our website: https://timex.com/pages/warranty-repair. The repair center will assess the watch and advise of any available service options once it has been received. We appreciate your decades of loyalty to Timex, both throughout your military career and beyond, and we're sorry this experience has affected your confidence in our brand. Your feedback has been shared with the appropriate team for review.