MEATER Pro: Premium Bluetooth Wireless Meat Thermometer | 1000°F Direct Heat Grilling | Long Range | Multi Sensors | For BBQ, Oven, Grill, Smoker, Air Fryer, Deep Fryer

Hey Jon, we’d like to help get your probe back to a reliable connection. As a next check, make sure (there's no physical damage on the unit) and the probe is thoroughly clean and dry, including the flat end and the dock contact points, as even a small amount of residue can prevent proper charging. Place the probe on the dock with the pointed tip facing up and the flat end aligned with the charging contacts, then allow it to charge it for at least 15 minutes. After charging, remove the probe from the dock and check if the dock LED blinks green continuously and the probe appears connected in the app. If it still does not connect after these checks, please contact our support team at +1 888 407 0303 as we want to make sure you can get back to cooking as expected. MEATER

Hi Bry, we want to help get this working reliably for you. The next time the probe disconnects, remove it from the dock and let the LED blink green for about 10 seconds, then check the color it continues blinking. If it stays green, the connection is being lost between the dock and your phone, while continuous red means the connection is being lost between the probe and dock. Let us know which color you see and we can point you toward the right next step. We do not expect this kind of experience from our products and want to help get you back to cooking with confidence. MEATER