Specialty Pharmacy
Personalized patient care
Let us help you find affordable options to manage medications.Specialty Pharmacy FAQs
What sort of support and supplies do you offer patients?
Complimentary supplies: When using the Walmart Specialty Pharmacy in Orlando, we provide you key therapy-related ancillary medical supplies at no additional cost.
How can I fill my prescription and order refills?
To fill a prescription or to order refills of your current medication, contact us at 1-877-453-4566. Not having your medication on hand can result in serious consequences. We can correspond with you and your physicians to set up your next refill, so you stay on track with your treatment plan.
Is my medication available as a generic?
Medications prescribed by your provider may be available as a lower-cost, FDA-approved generic. To inquire about availability of a generic substitution for your prescriptions, contact us at 1-877-453-4566 or reach out to your provider for more information.
How long does it take to receive my prescription? How can I obtain the status of my prescription?
Our standard processing time is less than 24 hours. This does not include delivery time. If you feel you are experiencing a delay or to receive an update on your prescription status, please contact us at 1-877-453-4566.
What should I do if my medication is not available at Walmart Specialty Pharmacy? How can I have a prescription transferred?
If your medication is not listed on our Specialty Medication List, contact us at 1-877-453-4566. We believe that no patient should be left behind. There is a customized solution to fit each patient’s needs, including prescription transfers. Our patient care coordinators can assist you with necessary transfers or next steps.
What are the benefits of the Patient Management Program?
The Patient Management Program provides support that goes beyond filling a prescription – and it comes at no extra cost. We are part of your health journey and at Walmart Specialty Pharmacy, you have access to remote specialty nurses for assistance and education on your condition and treatment needs.
How much will my medication cost?
Prescription cost will vary depending on your insurance. Our insurance team can assist you in understanding your options, please contact us at 1-877-453-4566 to learn more. If you have a co-pay, our team will work to see if you qualify for a special discount through a Patient Assistance Program to help you receive the prescriptions you need at a low or no cost to you.
What if Walmart Specialty Pharmacy is out-of-network with my insurance?
If your insurance company considers Walmart Specialty Pharmacy an out-of-network pharmacy, an associate will reach out to inform you of your options.
How do I get my medicine during an emergency or disaster?
If you are having a medical emergency, please dial 911. We are committed to providing you with your medications on time, under any circumstances. Contact us at 1-877-453-4566 or e-mail specialty@walmart.com in the event there is a disaster in your area to provide an alternate delivery location.
How do I file a complaint, report suspected errors, adverse events or obtain information about recalls?
To report concerns such as adverse drug events, suspected errors, or if you have questions about a recalled product, call 1-877-453-4566 or e-mail specialty@walmart.com.
If you have a concern or complaint about your care, you may contact a manager or supervisor at 1-877-453-4566 or e-mail specialty@walmart.com. If you would like to provide feedback about your care at Walmart Specialty Pharmacy, you may contact the Accreditation Commission for Health Care (ACHC) at (855) 937-2242.
If your insurance company offers it at a preferred pharmacy other than Walmart, our knowledgeable Specialty Pharmacy team in Orlando will transfer the prescription to the pharmacy that meets your needs.
How do I dispose of unused medicine?
It is important to dispose of prescription and over-the-counter drugs properly. This will help avoid accidental exposure and intentional misuse. You can find steps on how to dispose of unused medicine in your Welcome Kit or on our website.
How do I dispose of my used sharps and use the SHARPS-tainer?
You can find information for safe disposal of your used sharps and instructions for using your SHARPS container in your Welcome Kit or on our website.
