Totally understand—it happens. If you’re authorized to access the dispenser, there are a few safe next steps:

• Identify the lock style: Look at the lock face (many use triangular, square/“waffle,” or slotted shapes). Match that shape to a replacement key.
• Consider a universal key: We carry universal paper towel and toilet paper dispenser keys designed to fit many commercial models. Multi-packs are available so you can keep spares on hand.
• Avoid forcing the lock: Prying can damage the dispenser. If it’s urgent, contact your facility manager or the dispenser’s manufacturer for guidance.
• Keep extras: Once you find a match, store backup keys with your maintenance supplies to prevent future lockouts.

Start by matching the key to your lock. A quick check can save time later:

• Check the lock face: Identify the shape (triangular, square/“waffle,” slotted, etc.).
• Compare photos: Take a close-up of your lock and match it to product images and compatibility notes on the listing.
• Look for practical features: Keyring holes for lanyards, color options for easy sorting, and pack sizes for teams.
• Pick materials wisely: Choose metal for frequent, heavy use or plastic for light-duty and non-marring needs.
• When unsure: A universal dispenser key that lists broad compatibility can help, but always verify the lock style first.

Sometimes, yes—especially if both dispensers use the same lock style. Here’s how to check:

• Match the lock shape: If the towel and tissue dispensers share a triangular or square/“waffle” lock, one compatible key may work for both.
• Review product details: Universal dispenser keys often note multiple use cases, but compatibility varies by model and lock core.
• Consider mixed sets: If you manage different dispenser types, a set with several common profiles can reduce guesswork.
• When in doubt: Compare your locks to listing photos for the closest match. Results can vary by manufacturer and installation.

No worries—there are a few things you can try before returning it:

• Recheck the lock style: Some keys look similar but fit different shapes. Compare your lock to the listing images again.
• Inspect orientation: Ensure the key is fully seated and aligned; some locks have grooves that need lining up.
• Look for identifiers: If accessible, note any model information inside the dispenser cover or in your facility records.
• Request a swap: If it’s not a match, you can start a return or exchange through your Walmart account, per policy.
• Avoid forcing: For stuck or resistant locks, contact maintenance rather than applying extra torque.

Both get the job done, but each has strengths:

• Metal keys: Typically offer higher durability for frequent, heavy use and can handle tighter locks. They add a bit of weight to a keyring.
• Plastic keys: Lightweight and non-marring, which can be gentler on surfaces. They’re handy for light-duty access and are easy to replace in bulk.
• Environment and use: For teams accessing multiple dispensers daily, metal can be a practical choice. For occasional use or to color-code staff sets, plastic multi-packs may be convenient.
• Bottom line: Match material to usage and keep a few spares to reduce downtime.