Activating a Total Wireless plan is simple. After purchasing your plan, you'll receive instructions via email for e-PIN or direct top-up delivery.

1. Locate your activation code or e-PIN in the email.
2. Visit the Total Wireless website or use their app to enter your code.
3. Follow the prompts to set up your device and choose your plan options.

Make sure your phone is compatible and unlocked before starting. If you need help, customer support is available to guide you through the process.

Yes, you can use your own phone with Total Wireless plans, as long as it's compatible and unlocked.

• Check your phone's compatibility on the Total Wireless website.
• If your device is unlocked, you can simply insert the Total Wireless SIM card.
• Follow the activation instructions provided after your purchase.

Using your own phone gives you flexibility and helps you keep your favorite device while enjoying prepaid service.

If you use up your high-speed data allowance, your data speeds will typically be reduced to 2G for the rest of your billing cycle.

• You can continue to use data, but activities like streaming and downloading may be slower.
• To get more high-speed data, consider purchasing a data add-on, such as the 5GB Carryover Data Card.

Managing your usage and topping up as needed helps you stay connected without interruption.

Some Total Wireless plans include international calling features.

• Check the plan details to see if international calling is included.
• Once activated, you can make calls to select countries directly from your phone.
• Usage limits and eligible countries may vary, so review the plan terms for specifics.

International calling is a convenient way to stay in touch with friends and family abroad, but always confirm the coverage before making calls.

Switching between single and family plans is possible with Total Wireless.

• Decide which plan fits your needs—single device or multiple lines for families.
• Contact customer support or use the online portal to change your plan.
• Any remaining balance or features may be adjusted based on your new plan.

Changing plans lets you adapt as your needs evolve, whether you're adding lines or simplifying your service.