Window Treatment Installation by Handy

Overhead storage item was cancelled within 24 hours of ordering but the item was still delivered (a month later) and the installation service charge was never refunded. There was no contact information to directly cancel the installation service. Only contact was a message from the installer a day before arriving. Installer did not bring a ladder nor any of the tools that would be needed to properly install a ceiling storage system. Also, the installer was uninsured. Image what would happen if he fell off the ladder (if he had brought one). The installer came from Angi (formerly Angie's List). The only issue with this order falls on Angi not Walmart or the item. Do not use Walmart.com installation services. Find a local, insured handy person to do the work.

I ordered a total of 3 shelves and only 1 was delivered. After that, the order was cancelled not by myself and I got a two emails indicating it was cancelled on the remaining two. I got online to customer service and indicated the 1 needed to be picked up and returned, for It's too heavy for my husband to take in the store. The gal told me I would get the info by email for the returning process for the 1, which I'm still waiting for. On top of that, once I placed the original order, I got a confirmation from ‘Angi's List/Walmart' indicating my order has been placed. This was ordered through Walmart, not Angi's List. This order has nothing to do with Angi's List at all. Then, after the one was delivered, I got an email from Angi's List indicating they're gonna be sending somebody over for installation. I informed them I never signed up for that, nor do I want that for my husband would put anything together. Low and behold, I thought it was spam, but it was not, and they showed up at my door, indicating they were here to install the shelving unit. I explain to them I never ordered the installation process, nor did I speak with anybody from Angi's List to order the installation. And that I also chatted online with customer service and explained that the one of three shelves that I ordered won't work and i wouldn't be keeping, and the 1 shelving unit needs to be picked up.. Still waiting for information on how it will be returned - by what company will pick it up and what date. I shouldn't have to pay for postage to ship the retuned item too, since they cancelled the other two items and I didn't get my complete order.