Nintendo Switch Pro Controller

We purchased this Nintendo Switch Pro Controller as a Christmas gift in 2025. Upon opening it, it looked perfectly fine. No cosmetic damage, both the box and the controller had the Nintendo logos, and it paired with the Switch easily. After a few playing sessions, we noticed occasional input delay when playing about 8-10 ft away from the Switch. We attempted updating the controller hoping it would fix the issue. Trying to update via wired failed. Trying to update it wirelessly, the update was stuck at 0%. We restarted the Switch, disconnected the controller, re-paired it per Nintendo Support's instructions, but the update still failed. In researching the issue, we came across a website that stated controllers that won't update are most likely not authentic. In further research of these counterfeit Nintendo Switch Pro Controllers compared to the authentic ones, we found a few videos demonstrating ways to determine whether or not a controller was real based on a few factors. The controller we received had the same THX2ALLGAMEFANS message as real controllers under the joystick, and had the Nintendo Switch and Nintendo logos on the front and back, but the HD rumble of authentic pro controllers in videos sounded a little different from the controller we received, which was concerning. Upon examining the packaging, we found that there was a space between the "dot" and com on one of the URLs on the bottom of the box. We also found subtle differences between the Nintendo logos on the controller box and on our Nintendo Switch box including that the WI on the SWITCH part of the controller box's Nintendo Switch logo was shorter than the rest on the letters (Image attached). While doing more online research, we found that the silver sticker on the right side of the controller isn't present on authentic Nintendo Switch Pro Controllers (Image attached). When comparing the weight of the controller to the specifications on Nintendo's website, there was a 30-gram difference, (216g vs. 246g of an authentic controller) (Image attached). We also confirmed that the controller did not have HD rumble, due to the fact that the motors in the grips of authentic controllers are silver, whereas the motors in the controller we received were black. By this point, it was clear that the controller did not match specifications and was likely a counterfeit.

I unfortunately did NOT read reviews on this item before purchasing it. The controller came and the ZL, ZR, Z, and L buttons DO NOT WORK! I had seen it was a counterfeit item based on the reviews but I was really hoping maybe I could make it work. Absolutely not, it’s completely unplayable. If you’re someone who knows games you know the trigger buttons are… VITAL. Do not buy from this seller it’s a SCAM