Timex Viewpoint Silver-Tone Black Leather Ladies Watch

Hello, Martha. Thank you for sharing your feedback, and we’re sorry to hear about the issue with the strap on your watch. We understand how frustrating it can be when a watch doesn’t meet expectations, especially after purchase. A broken strap is typically not something that should happen under normal wear, and it’s possible that the leather may have worn down or been weakened over time. However, we want to ensure you're satisfied with your Timex watch. We recommend reaching out to the point of sale for assistance with either a replacement or a refund under the store's return policy. We hope this issue is resolved for you, and we appreciate you bringing it to our attention.

Hello, Vicki. Thank you for sharing your feedback. We’re very sorry to hear about the issue with your watch. It sounds like the battery may have been prematurely drained during shipping. Typically, watches have a small piece of plastic protecting the battery to prevent this, but sometimes it may be missed or removed during handling. We understand how frustrating this can be, and we certainly don’t want you to incur any additional costs. We recommend reaching out to the point of sale for assistance with the return process or a possible replacement. Your feedback helps us improve our quality checks, and we appreciate you bringing this to our attention.