ArtToFrames 10" x 49" Classic Burgundy Picture Frame, 10x49 inch Brown Wood Poster Frame (WOM-4927)

I was so impressed by the quality of each item I received. Each piece was beautiful and looked like it was produced with great care. I enjoyed the process of customizing to my exact specifications online. I've gotten many compliments on the frames and will definitely purchase again. This frame went so well with my "parisian" themed guest bathroom and I enjoy looking at it!

It has been very challenging to work with this company. The item is high quality and looks nice, but took over two months to arrive. Also, I never received an order confirmation when I submitted my order, I checked my spam folder regularly, and nothing ever came. Thankfully I paid with PayPal and at least had a payment receipt. Over the intervening 2 months I contacted the company via email on at least 3 occasions to check in on my order or at least get an order number with no response. My item finally arrived but it was the wrong size. I have been trying to deal with customer service for over a week now and it has been frustrating. A lot of emails back and forth where I need to repeat myself and a lack of understanding of the basic issue which is that they have the wrong measurements for what I submitted and there is seemingly no way to resolve this. Very frustrating.