Warranty information
NOTE: FOR RETURN REQUESTS, CUSTOMERS ARE RESPONSIBLE FOR A 25% RE-STOCKING FEE OF THE ORIGINAL ITEM PRICE + $115.00 BACKFREIGHT CHARGE
Return Policy
◦ 3-YEAR LIMITED WARRANTY
For three (3) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Structural Frame Components including:
Main Frame
Seat Post
Fork
Tiller Frame
◦ 2-YEAR LIMITED WARRANTY
For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship. Any warranty claims for electronic assemblies may become void if damage results from the use of parts/accessories that are not Pride original parts and are not purchased through an authorized Pride provider:
Electronic Assemblies inlcuding:
Electronic Controllers
Harnesses
Any Other Electrical Subassembly
◦ 1-YEAR LIMITED WARRANTY
For one (1) year from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Drivetrain
Bushings
Brake
Motor Brake (electronic function ONLY)
Bearings
Charger
NOTE: Starting from date of product delivery, battery charge must be maintained to ensure warranty coverage.
For mobility products which are not used regularly, or during periods of storage prior to and after purchase date, batteries must be charged once a week, for 24 hours. Failure to do so will void battery warranty.
NOTE: For Lithium-ion battery warranty information, refer to the Lithium Warranty Insert.
◦ WARRANTY EXCLUSIONS
This warranty does not extend to those items which may require replacement due to normal wear and tear.
Shrouds
Brake Pads/Shoes
Motor Brushes
Tires and Tubes
Upholstery and Seating
Fuses/Bulbs
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifi cally authorized, IN ADVANCE, by Pride Mobility Products
Repairs and/or modifi cations made to any part without specifi c consent from Pride
Exclusions also include components with damage or failure caused by:
Parts/accessories that are not Pride original parts and are not purchased through an authorized Pride provider.
Contamination
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Use other than normal design specifications
Improper operation, maintenance, or storage
Warranty Insert
Lithium-ion Battery Warranty Insert
**NOTE: After the end of your warranty, please contact WSR Solutions at 1-888-584-3095 for all your repair requests.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
