Warranty information
NOTE: FOR RETURN REQUESTS, CUSTOMERS ARE RESPONSIBLE FOR A 25% RE-STOCKING FEE OF THE ORIGINAL ITEM PRICE + $115.00 BACKFREIGHT CHARGE
Return Policy
◦ 5-YEAR WARRANTY ON FRAME
For five (5) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Main Frame
◦ 3-YEAR LIMITED WARRANTY
For three (3) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Fixed-position Seat Post
◦ 13-MONTH LIMITED WARRANTY
For thirteen (13) months from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Electronic Assemblies including:
Charger Assembly
Controller
Joystick
Main Frame Assemblies, including:
Metal Seat Framing
Other components, including:
Electrical Harnesses
Accessories
Anti-tip Forks
Front Riggings
Bearings and Bushings
Motor/Gearbox Assembly
Brakes (Electronic Function ONLY)
Caster Forks
Front Rigging Mounting Brackets
◦ BATTERY 13-MONTH WARRANTY
The batteries are covered by a separate thirteen (13) month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.
◦ WARRANTY EXCLUSIONS
This warranty does not extend to those items which may require replacement due to normal wear and tear.
ABS Plastic Shrouds
Brake Pads
Motor Brushes
Tires and Tubes
Upholstery and Seating
Fuses/Bulbs
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Pride Mobility Products
Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage or failure caused by:
Parts/accessories that are not Pride original parts and are not purchased through an authorized Pride provider.
Contamination
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Use other than normal design specifications
Improper operation, maintenance, or storage
Warranty Insert
**NOTE: After the end of your warranty, please contact WSR Solutions at 1-888-584-3095 for all your repair requests.
