Warranty information
This smartphone includes a **Six (6) Month Limited Seller Warranty**, effective on the **order delivery date**. > > This unit is sold without manufacturer’s warranty. All warranty support is provided exclusively by the marketplace seller. ### 1. Warranty Coverage This limited warranty covers **internal hardware manufacturing defects** arising from regular daily use: - Malfunction of mainboard, charging circuitry, cellular module, speakers and microphones - Internal failures of camera modules and touch functionality (cracked or physically damaged screens excluded) - Factory-defective batteries (unexpected power-off or failure to charge stemming from original manufacturing flaw) ### 2. What Is Not Covered (Exclusions) This warranty does not apply to damage or malfunctions resulting from any of the following: 1. Accidental physical harm: cracked screen, dents, impact damage, bending, liquid intrusion, corrosion 2. Unauthorized disassembly, third-party repair, alteration, rooting, jailbreaking or firmware flashing 3. Ordinary cosmetic wear: surface scratches, scuffs, faded casing 4. Damage triggered by incompatible third-party chargers or cables 5. Lost or stolen devices, data erasure, software errors, malware or system malfunctions 6. Carrier lock limitations, cellular plan-related issues or carrier service charges 7. Accessories including charging cables, power adapters, phone cases and headsets (accessories carry zero warranty) ### 3. Warranty Remedies Once a covered hardware defect is verified by the seller’s inspection: Option A: Replacement with a comparable refurbished unit Option B: Partial or full refund (at the sole discretion of the seller) The replacement device carries forward the remaining duration of the original warranty; the warranty term will not reset. ### 4. Warranty Claim Process To submit a valid warranty claim, customers shall complete all steps below: 1. Initiate contact with the seller via Walmart Messages; 2. Supply the Order ID, device IMEI, together with clear photos and videos proving the malfunction; 3. Back up all personal data prior to shipping the device. The seller accepts no liability for lost data; 4. The customer is responsible for shipping fees to send the device to the seller’s designated address. The seller covers outbound shipping costs after service completion. ### 5. General Provisions - This warranty is non-transferable and valid only for the original buyer. - The seller reserves the right to inspect the device to confirm the cause of malfunction. - This warranty becomes null and void if any excluded condition is identified. - All warranty service requires return of the device. On-site service is not available.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
