ArtToFrames 23" x 29" Natural Oak Picture Frame, 23x29 inch Brown MDF Poster Frame (WOM-4299), 2 Pack

I recently purchased several frames for gifts. When I received them one was damaged and two were the wrong size ( my fault, not theirs). I called and spoke to Mary who was so helpful. She issued me a credit for the damaged frame and helped me with returning the others for a replacement. Now I'm ordering several more frames.

Your system reset my address to the wrong city and zipcode. I know I entered it correctly on my end because I always triple check since the house is near the county line and has a mailing address different from the physical one, trying to mail to the physical address never works. Unfortunately that is the address your system set it to after the order was placed under the correct one. When I wrote your customer service to fix the issue they were very curt with me and offered no means for a solution or reimbursement for your mistake. I have ordered frames from your company many times but may refrain from doing so again after this.