Sony BRAVIA 8 II 55 inch QD-OLED 4K HDR Google TV (2025) K55XR80M2 Bundle with CPS 26‑Month Protection Plan, Deco Gear 4K HDMI Cable and Deco Gear Television Home Theater Essentials Beginner's

Thank you for sharing your detailed feedback about the k65xr80 and its Google TV features. We understand how important a smooth, intuitive smart TV experience is and are sorry you’ve faced frustration around voice control, app options, and setup clarity. Here’s some guidance and information that may help: Voice Feature Troubleshooting To use the voice feature, ensure your TV is set up as a Google TV and that you are signed in to a Google Account. Accepting the Privacy Policy and Terms is required for voice recognition to function. If you chose "Set up basic TV" initially, you can go to Settings and select "Set up Google TV" to enable these features. The voice remote uses Bluetooth and requires a working internet connection. If the microphone or Google Assistant button isn’t working, try removing and reinserting the batteries or replacing them. There is also a quick battery test: with the TV off, press and hold the VOL- button and then the microphone button; if the LED doesn’t flash, the batteries are too low. For persistent issues, unpair and re-pair the remote in the Bluetooth settings and ensure Voice control is turned on in Settings > Accounts and Sign In > Google Assistant > Voice control. Additional video and step-by-step troubleshooting are provided in Sony’s official support articles, including how to update your remote’s software if needed. Expanding the Choice of Apps Google TV supports app downloads from the Google Play Store. To access more apps: Use the "Apps" tab on the Home screen, or press the "Input" button and add Google Play Store to your quick access menu. You can also search for specific apps via voice by pressing the Google Assistant (or MIC) button and saying the search term (such as “open Google Play”). If you use the on-screen keyboard, select "Search" on the Home menu to find and install desired apps. The Play Store only shows compatible apps for your TV; certain apps (especially ones tied to other platforms, like the Roku box) might not be available on Google TV. If an app cannot be found, it may not be supported on Google TV, as developers decide which platforms to publish their apps on. Sony and Google do not have control over third-party app availability. Improving the App Installation Process Sony acknowledges that navigating Google TV’s app system is different from some other smart platforms. There are multiple ways to search for and install apps, as outlined above, but we realize this process isn’t always intuitive for everyone. Official support tutorials, troubleshooting steps, and user guides are available to walk you through each process step-by-step. These resources often include visual aids and are designed for users of all experience levels. Instructions and Customer Support for Non-Technical Users Sony manuals are included in the product packaging, and you can find up-to-date digital guides and tutorials on Sony’s official support website. There are also dedicated help articles covering app installation, voice command usage, remote troubleshooting, and accessibility features. For those who prefer a more guided approach, support is available by chat or phone. Sony actively invests in making smart TVs more accessible, including features like screen readers, voice search, and tactile dots on remotes for visually-impaired users. Feedback like yours also helps inform further user interface and instruction improvements to make the experience more friendly for all customers, including non-engineers and those less familiar with smart technology. If you need direct links to guides for your specific issues or want to walk through a particular process (like pairing the remote or installing a certain app), Sony customer support can provide personalized assistance via phone or chat. We appreciate your honest input—Sony continually iterates on product usability and documentation, and this kind of real-world feedback is vital to those improvements. Thank you again for taking the time to share your experience! Best regards, Gus, Sony North America Customer Support

Hi 20Michael25, Thank you for taking the time to provide such a detailed and honest review of the Sony - BRAVIA 8 II. We are truly sorry to hear that the TV's native audio did not deliver the experience you were looking for and that you ultimately had to return the product. We're glad that you were able to experience the outstanding picture quality and that it performed so well with your PlayStation 5 and Roku streaming device. However, we completely understand your frustration with the low human voice and the need for a constant volume battle. We take your feedback on this, as well as on the remote control, very seriously. It will be shared directly with our product development team as we continuously strive to improve our products. Thank you for considering Sony products! Regards, Dominick