Filterbuy 16x25x5 Air Filter MERV 13 Smoke Defense, Pleated HVAC AC Furnace Filter Replacement for Honeywell & More, 2-Pack

I have not had to use them yet

Fantastic customer service. This is all about attention to detail and customer retention. Traits missing in most online businesses today. I ordered two 16X25X5 that arrived, from UPS, with the top of the box completely "caved in." As if a two ton press had been dropped on the center of the box. Obviously, both filters were also damaged, but, in my estimation, not beyond use with a little wiggle here and a wiggle there. Maybe more than just a "little" wiggle. Regardless, I notified FilterBuy to alert them, with photos attached, of the damage and that I should be able to use them. Hoping in the future they would place "fragile" sticks on the box so UPS wouldn't use them as truck bumpers in the future. Next, I receive a note they are replacing the damaged filters. Wow! talk about knowing that the hardest thing in a competitive business environment is getting back a "lost" customer and the easiest thing to retain his business is keep him happy. Great Job. Kudos to Meagan Yarbrough and team.