SONORO KATE Queen Comforter Set, 7 Pieces Bedding Sets for All Season, Bed in a Bag with Pleated Comforter - Flat Sheet & Fitted Sheet - Pillowcases & Shams, Gray

Hello KSwearingen! Thank you for taking the time to share your detailed feedback about our SONORO KATE Full Comforter Set. We are truly sorry that the product failed to meet your expectations in terms of packaging, fabric quality, and overall performance—we completely understand your disappointment, especially since it did not live up to the standards you expect from Walmart products. Regarding the wrinkles caused by the small shipping box: We use compact packaging to minimize transportation space and reduce carbon footprint, but we regret that this led to severe wrinkles that cannot be easily removed by ironing. We recommend gently patting the comforter and leaving it to air out for 24–48 hours; this usually helps the fabric regain its shape and smooth out wrinkles without the need for ironing. As for the inferior fabric quality and concerns about washing durability: We take this very seriously and will immediately launch a full review of our fabric sourcing and quality control processes. Rest assured that all our products undergo strict washability testing before being sold, and they are designed to withstand normal washing cycles. However, if you do experience issues after washing, we will fully support you. If you are dissatisfied with the comforter set, please send your order number via Walmart Message Center at your convenience. We will prioritize handling your request and offer a full refund or return arrangement with all shipping costs covered by us.