Transformers: Retro 40th Anniversary Soundwave, Laserbeak, & Ravage Kids Toy Action Figure

Preordered a Transformers set that is hard to come by. Made the online purchase on Oct. 20th 2023 and the projected delivery date was for Jan. 17th 2024. On the 17th order progress bar was stuck on Preparing. Once the delivery date passed(now 7 days), the progress bar is stuck on Delayed. Called Customer Service and find out my ordered item is on BACKORDER, due to the item being out of stock! So basically, Walmart allowed me to place a preorder for an item they didn't have in stock. Preorders basically exceeded their actual stock of the item! I was given the option to either cancel the order or wait another 10 days. I chose 10 days to see if it will be in stock again. Most probably not as once Transformers go out of stock, then most likely that was it! My bank has the price amount set aside and on hold. I can cancel and get a full refund, so I'm worried about losing my money. What kind of business practice is this that you can do a preorder transaction, yet the item is out of stock?! Will try to avoid being fooled from Walmart again, as this has possibly cost me to never own this item(had I avoided wasting my time, I could maybe have purchased this item by some other means).

I order this item 4 times and ALL were put in a plastic bag, I mean how stupid can someone be?!?? But hey my anger will pass but the money they spend in all that shipping and returning the damaged items will not and I hope my fellow customers stop buying anything from Walmart.com because if you reach out to the customer service team they’ll treat you like a criminal if this happened to you in the past!!!! What a joke but I see that the public will not take this anymore, so Walmart you just wait and see what happens when the people stop doing business with you!!! You just wait