Some items require special shipping & handling. The most common exceptions are listed below, but other policy restrictions may apply.
New prescriptions: If your healthcare provider does not call your prescription in to us directly, we will verify orders for new prescriptions before we fill them.
Controlled substances: Walmart ships all controlled substances with an adult (18 years or older) signature required.
Hazardous or regulated items: Some prescription medications, including aerosol inhalers, cannot ship by air because they could interfere with flight safety. These orders must ship ground via Standard Shipping in the 48 contiguous states & cannot be shipped to Alaska, Hawaii or destinations outside the U.S.
Special prescription deliveries: If your order contains refrigerated medications, our policy is to ship them via Overnight delivery, packaged with a cold gel pack, to all addresses except APO/FPOs, to ensure that they ship at the proper temperature.
The Walmart Mail Order Pharmacy may utilize another Walmart-owned pharmacy, such as the Walmart Central Fill Pharmacy located at 608 Spring Hill Drive, Suite #300, Spring, TX 77386, to fulfill certain functions of the filling process. If you have any questions, please contact Walmart Mail Order Pharmacy at 1-800-273-3455.
For more information, please visit our Help Center at help.walmart-wellness.com.