Digital ePIN refills are delivered to the email address used at checkout. You’ll receive a code and simple instructions to apply it to your line.

1. Check your inbox (and spam/junk) for the delivery email.
2. Locate the PIN and any redemption directions.
3. Sign in to your prepaid account, use the provider’s app, or call the automated number listed.
4. Enter the PIN and your wireless number if requested.
5. Wait for a confirmation message before using your service.

• Buy the correct refill for your specific service and phone number.
• Most redemptions process within minutes, though times can vary.
• ePINs are typically single‑use and can’t be reassigned after delivery.
• Keep the email receipt and PIN for your records in case you need support.

In many cases, you can bring your existing number to a prepaid service available through Walmart, but eligibility varies by provider and current carrier.

1. Before activating, confirm number transfer (port‑in) eligibility with the new provider.
2. Do not cancel your current line; it usually must be active to transfer.
3. Gather your current account number, transfer PIN/passcode, and billing ZIP/name.
4. Start the transfer during activation and follow on‑screen or package instructions.

• Most mobile‑to‑mobile ports complete same day, though timelines can vary.
• Landline/VoIP transfers may take longer.
• Keep both devices available until service switches over.
• If anything stalls, contact the new provider’s support with your order details for help.

Many prepaid smartphones sold for a specific service are locked to that service when activated. This helps ensure they’re used with the intended plan for a period defined by the provider’s policy.

• Check the product description for terms like “locked to carrier” or “unlocked.”
• If you prefer a device that works with multiple networks, browse categories labeled “unlocked phones.”
• Unlocking eligibility and timing vary by provider; review the policy on the provider’s site before purchasing.
• Plan, SIM/eSIM, and network compatibility can differ by model; compare device specs with the network you want to use.

If you’re unsure, review the item details and coverage information before checkout to reduce surprises at activation.

A 5G‑capable phone can access 5G where three things line up: a compatible device, a plan that includes 5G access, and coverage in your area. If any one of those is missing, the phone typically connects on available LTE.

• Check coverage maps for your ZIP to see current 5G availability.
• Verify your plan and SIM/eSIM support 5G on the chosen network.
• Review the phone’s supported bands in the product specs.
• Activation steps vary by provider; follow the instructions included with the device or on the product page.

Network availability and speeds vary by location and conditions, so actual performance can differ from one area to another.

Many prepaid plans include a set amount of high‑speed data each cycle. After you use it, data still works but at reduced speeds for the rest of the cycle. The exact threshold and reduced speeds depend on the plan and provider.

• Activities like HD video, gaming, or large downloads may slow noticeably.
• To manage usage, connect to Wi‑Fi, enable data saver, and limit background data.
• Some services offer data add‑ons or early plan renewal; check your account options.
• Digital ePIN refills can be applied to eligible accounts if add‑ons are available.

Always review your plan’s terms on throttling and add‑on availability to choose the option that fits your needs.