Start with your space and how you plan to use it. Measuring first can save time.

• Measure the spot: Note length, width, and height around your sofa, bed, or entryway. Leave a few inches for walkways and door swings.
• Match the function: Small cubes (around 15 in) work as footrests or side seats; mid benches (around 30 in) fit entryways; longer benches (around 43 in) suit sofa fronts or end-of-bed storage.
• Check height: Aim for a height similar to your sofa seat for comfort.
• Review the lid style: Flat, firm lids work better as side tables; cushioned lids feel comfier for seating.
• Confirm interior dimensions: Storage capacity varies by model—look at the product specs for fit.

Weight capacity varies by design and materials, so it’s best to verify each product’s specifications before using one for seating.

• Typical ranges: Some compact cubes may list lower capacities, while many bench-style options note higher limits—listings often show capacities up to around 660 lb, depending on the model.
• Check the details: Look for the posted "weight capacity" in the product description and consider how many people might sit at once.
• Use on a flat surface: A level floor can help stability.
• Distribute weight: Sitting evenly is usually recommended; avoid jumping or standing on the lid.
• Condition matters: Capacity can be affected by wear, assembly, and placement, so results may vary.

Care methods can differ by material, so it’s helpful to check the product’s care notes and spot test in a hidden area before cleaning.

• Fabric/linen: Vacuum with an upholstery attachment, then spot clean with a mild soap-and-water mix. Blot—don’t rub—and let it air dry.
• Velvet/sherpa: Gently brush the fibers to lift the nap, then spot clean lightly and avoid oversaturating seams.
• Faux leather/PVC: Wipe with a damp microfiber cloth and a little mild soap if needed, then dry with a soft towel. Avoid abrasives.
• Moisture caution: Many collapsible ottomans use internal panels (like fiberboard); keeping liquids minimal can help protect the structure.

Most collapsible styles are designed to set up and pack down quickly, but exact steps can vary by model.

• To fold: Empty the storage, remove the lid, and collapse the sides inward. Many include a rigid base insert—if yours does, lift it out before folding.
• To store: Place the insert and lid flat, then slide everything under a bed or on a closet shelf.
• To set up: Unfold the body, lay the base insert flat inside (if included), and place the lid on top.
• Care tips: Store in a dry area and handle panels gently. If your model has a hinged lid, follow the product instructions for best results.

If you need help after purchase, you can start in your Walmart account or the Help Center. Options may vary by item and seller.

• Online orders: Go to your order history, select the ottoman, and choose the available return or replacement option.
• Store purchases: Bring the item, packaging, and your receipt or order barcode to the service desk.
• Damaged on arrival: Take clear photos of the packaging and product; this can support claims.
• Marketplace items: Some items are fulfilled by third‑party sellers; you can message the seller through your order for assistance.
• Tip: Keep original packaging and accessories until you’re sure it’s a fit, as this can make returns smoother.