Pillow Pad Multi Angle Cushioned Tablet and iPad Stand, Space Gray, as Seen on TV

We've been buying Pillow Pads for longer than I care to remember - for our use as well as gifts for family members. Each of them assumed their intended shape within an hour of unboxing. For some reason Pillow Pad has decided to “improve” its product and, as far as I can tell, it's ALL their products. They no longer resemble the Pillow in the sales picture…. One of the “hooks” which support an iPad is now a strip of wood/plastic/cardboard… I'm not sure. We've tried two of them from Amazon (with no luck) then decided to give the one from Walmart a go… well, It was a no-go too! The worst part of the Pillow is its absolute refusal to take shape. It's shipped in a compressed form, as was its predecessors, but now even after two or three days, it resembles an unmade bed… there's no triangle shape to it. Upon contacting the manufacturer their suggestion was to place it in a warm clothes dryer for 10-20 minutes… it came out warm… and flat… As previously stated, we've tried three different sellers, returning two of the Pillows as unusable. The last Pillow has been run through our dryer on three weekends with our weekly towel laundry… roughly two hours with wet towels on high heat… it's finally beginning to resemble a pyramid. A pyramid covered with loose fitting clothes… the only tight section of the fabric is the part covering the wood strip. I'm not quite sure why any company with a simple, proven product decides to improve it… (I gave it two stars for the sole reason that if I only gave it one, some people may think I'm just trying to be picky. Trust me… it really doesn't even deserve a star, let alone a review… they're that bad.)

It never expanded all the way. I called pillow pad customer service and he told me sometimes there will be faulty pillow pads that will not expand properly. He ask me to let it set for at at least for 48 hours and use a hair dryer on it each day and it may expand to the proper size. That didn't work and I just wasted my money!!