Basic Grill Assembly (for items $250 and less)

The Pro never showed up. And didn't respond to text, phone calls, or emails. It was also a challenge to finally get someone to reschedule. I needed this grill for a dinner party that has now become very stressful to find an alternative to cook for a BBQ. I am very disappointed.

We purchased the assembly service. When I arrived to pick up the assembled grill, they brought out a grill unassembled in the box. Brand new. I needed to use The Grill the very next day. The representative went to get her supervisor, and they called me on my phone while I was waiting to tell me I had two options: put the grill together myself or do a complete refund when I needed to grill the beer next day. Their excuse was that the assembly representative did not come in to work that day. And that Walmart should have never sent me a text, informing me that The Grill was ready when it had not been assembled. Then they told me I couldn't escalate it up to anyone else within Walmart so they called a third-party service who told me I had to call one of two other members that I was provided and request a refund for the assembly service! They said it wouldn't have never been ready anyway because of the holiday, but it was their mistake and they had no one else who could as assemble the grill. Thankfully, my husband assembled it the next day. I have not called one of the two numbers to request the refund as of yet because I just didn't want to deal with it over the weekend during the holiday. We'll see how it goes when I call. Very disappointed.