L'Oreal Paris Extra-Intense Liquid Pencil Eyeliner, Gray

I only shop at Walmart for pet food but just happened to walk by Cosmetics and, silly optimistic me, decided once again to try to find a decent eyeliner. The "Liquid Pencil" drew me in and I have to tell you I LOVE this stuff! I'm looking to buy more (how long do they last?) in case you discontinue it. I've looked for years trying to find this Holy Grail of eyeliners and...finally! Thank You!

[This review was collected as part of a promotion.] I love the extra-intense liquid pencil eyeliner. I use it in the brown color and it stays on all day. The pencil glides on smoothly and I'm able to clean up along the edges with a face wipe or a dampened Qtip. I find the liquid pencil eyeliner works better than the higher priced brands that I have used. There is one issue that I have with the applicator. It needs fixing or I need a lesson on what I'm doing wrong!!! I will buy a new pencil and am able to use the first section that is showing when I bought it. But I'm very frustrated with how to use the rest of the pencil. I know your goal is to make a great product and it is. But the applicator needs big time work on it. After I've used the new part or first part of the pencil I've had to with much frustration and cursing hack off the opposite end and stick a Qtip down the center to push the rest forward!!! For quit awhile I was able to just take the opposite end off and push a Qtip to use the rest of the pencil. This would cause me to try other products....but I always found I liked this one even with the frustration!!! Oh well I can live with a small problem to be able to use a product I like. But the last 2 times I've bought this eyeliner things have gone from bad to worse!! On the first of the last 2 times even the Qtip shoved thru the opposite end of the pencil was stopped dead. Like there was a wall put up. Totally upset I went on to use other products...which of coarse never measured up to extra-intense liquid pencil eyeliner. OK OK I thought don't go giving up so soon!! So being in the beauty aisle one afternoon....Hope against hope I purchased another extra-intense eyeliner. Got home used the first section that sits above the hard pencil, enjoying that smooth lovely liquid pencil line. Knowing it would stay on for the day. Then got to the point where it was the hard shell of the pencil and once again I couldn't get at the rest of the liquid pencil. I did the usual take off the other end and shove a Qtip to push the rest of the liner forward. But nope....its like I hit a wall on the inside of the pencil that wouldn't let me shove the rest thru!! I know you want to make a good product and you do but either I need a class on how to get at the rest of the liner or you need to fix the applicator. I ended up cutting off the opposite end with some high powered shears and still with the use of a Qtip was able to get to the rest of the liner!!! I love the liner and would hate to see you take it off the market because of sales and I believe the only reason people would stop using it is because of the applicator and the problem with the applicator. Yes I would definitely recommend this product.... if if the applicator worked. The quality and the value of this product are great if if you can get thru the applicator!!! Right now I wouldn't recommend to a friend because of the applicator!! Please please show me what I'm doing wrong or lets fix the applicator. Thank you for taking the time to read me out. Sincerely Judy