KeHE Distributors, LLC

Hello Cierra! We’re sorry to hear you were dissatisfied with your experience. After receiving your message, we responded multiple times requesting photos of the damaged items so we could verify the extent of the damage and process the appropriate refund. The only image provided showed a single damaged jar, and despite our requests, no additional photos were submitted to support the claim that the remaining items were damaged or unusable. Even without the requested documentation, we continued working with you and ultimately issued a refund on 6/15. We strive to resolve all customer concerns fairly and promptly, and we appreciate the opportunity to address this matter. -KeHE Distributors

Hello Luann! We’re sorry to hear about your experience. When you first contacted us on 6/6, we responded the same day regarding your delivery inquiry and confirmed that tracking showed the package had been delivered on 6/3. On 6/8, you informed us that you believed you had received the wrong item. We responded that same day and requested photos of the product received so we could investigate and determine the appropriate resolution. Unfortunately, we did not receive a response to our request for additional information, which prevented us from verifying the issue. Despite this, a refund was ultimately issued on 6/16. We take product accuracy and customer service seriously and are always happy to investigate concerns when the requested information is provided. -KeHE Distributors

Hello Cory! We’re sorry to hear that you were dissatisfied with your experience. After receiving your concerns, we investigated the shipment and confirmed with UPS that the package was delivered to the address provided on 5/23. We communicated these findings and provided the delivery information during our correspondence. While delivered orders are generally considered fulfilled once confirmed by the carrier, we still worked toward a resolution and a full refund was issued on 6/2. We strive to treat all customers fairly and professionally and regret that we were unable to meet your expectations in this case. -KeHE Distributors