Emma + Oliver Burgundy Vinyl Adjustable Height Barstool with Rolled Seat

I received this a couple of weeks ago. I ordered the white seat. In short, everything was new except the seat which was in poor condition and looks clearly used. The reason it looks used is two fold. 1. There were numerous dirty marks on the seat - and we are not talking about tiny specks. Lots of dark smudges, as if someone with a dirty thumb moved the chair around. I had to use alcohol to clean up. 2. More troubling is that the seat had wrinkles on it. The vinyl look sat on and was saggy. It did not look like a new tight seat. However, I did not call BizChair as that would just be too much trouble for a low cost chair like this, plus it is out of stock. I am disappointed by the seat's condition though the rest of the parts are clearly new. In terms of comfort, it is fine - it is comfortable enough for a bar stool though the foam could be a bit firmer so that the waterfall edge is a bit more comfortable. If this is indeed a nicely used seat as I think it is, that could explain why the foam seem less than firm.