Hi Debra, It's great to hear you are enjoying your new U8000H TV. While Samsung remotes are designed for ease and versatility, universal remotes can also be used to control your TV. If you're using a third-party remote, please refer to its manufacturer guide for the correct Samsung code and setup process.If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website.~Samsung Advisor

Hi anonymous,Thank you for purchasing Samsung’s U8000H TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software UpdateIf volume levels still seem too low, you can improve sound performance by adjusting a few key settings:Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode• Standard: Balanced for everyday viewing• Optimized: Enhances effects and creates a more spacious sound• Amplify: Boosts mid and high tones, especially helpful if dialogue is difficult to hearAuto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = OnYou can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-Q6000F) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or use LiveChat via the ‘Support’ link on our website.~Samsung Advisor

Hi,We're sorry to hear of your experience with Walmart, though please note that your 1-star review is attached to the Samsung U8000H TV. We encourage you to share your feedback directly with Walmart so they can address your concerns.Should you have any questions or need assistance with the TV, Samsung is here to help at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with us via LiveChat at the ‘Support’ link on our website.~Samsung Advisor

Hi,Thank you for sharing your concerns. Samsung’s privacy policies are designed to protect your personal information and ensure it’s handled responsibly.We always request your consent before collecting any data, and we are committed to managing that information with the utmost care and transparency in accordance with our privacy guidelines.If you have any questions about privacy settings or need assistance using your TV, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.~ Samsung Advisor