The bike box arrived looking pretty beat up as you can see from the photo. The pedals were in a box that got crushed and the tiny springs were loose. Thank goodness they didn't fall out of the gaping hole in the box. Unfortunately, the seat was completely broken and I called Schwinn for a replacement seat and they were completely willing, but didn't have that or any model that would fit my bike. Schwinn was completely apologetic and suggested I return it to Walmart. With the amount of work that was put into installing the bike that wasn't a logical solution for me. I was planning on buying another seat eventually, so I simply spent the extra money and bought a new more comfortable seat to accommodate my broken tailbone. The bike was fairly easy to install, but did take about 2 hours. On my first ride, I was gleaming ear to ear. No more hurting knees or rubber legs. Mind you this is not a lazy bike as I have heard others refer to e-bikes because pedal assist doesn't work unless you are peddling, so it just makes it easier. I live in the country and there are hills everywhere. This bike has brought me so much joy in knowing I can get up them without stressing my body. Its the perfect bike for me! 4 stars because Walmart needs to have more pride in the way they ship such an expensive product to its customers!

Great packaging, high quality bike, poor shipping company (late and beat up). Seat QD bolt missing, assume from beat up box and a damage hand grip, called 1-800 help line and no questions asked, parts sent out. Mostly assembled. Also, manual says lifetime warranty. Was shocked at the power of the assist, verystong quality setup.