Ninja 12-Cup Programmable Coffee Brewer, 2 Brew Styles, Adjustable Warm Plate, 60oz Water Reservoir, Black/Stainless Steel, CE250

Hi John,We appreciate you sharing your experience with the Ninja 12-Cup Programmable Coffee Maker. It’s great to hear that you like the sleek design and coffee quality, but we understand your frustration with the small batch feature not functioning as expected.The Small Batch button is designed to optimize the brewing process for smaller amounts, ensuring balanced flavor. However, as you mentioned, the machine brews the amount of water added to the reservoir. To control the output, adding only the desired amount of water is the best approach.If you’d like more guidance on how to get the best performance from your machine, feel free to reach out to us at 1-800-365-0135. We’d be happy to assist.Kind regards,Ninja Kitchen

Hi Carol,Thank you for sharing your experience with the Ninja 12-Cup Programmable Coffee Maker. We’re glad to hear that the carafe is working well and that you’re getting familiar with the brewing process, but we understand your disappointment about the permanent filter not being included.Some models do come with a permanent filter, while others require a separate purchase. We appreciate your feedback, and we’ll share it with our team for future packaging and product descriptions. If you need assistance finding the right filter or have any brewing questions, feel free to reach out to us at 1-800-365-0135—we’d be happy to help.We appreciate your support and hope you enjoy your coffee maker.Kind regards,Ninja Kitchen